Avast Free Forum is a site that allows users to ask questions regarding their anti-virus software. It provides a variety of tutorials, as well as frequently asked questions. The site is easy to use and is regularly updated.
A major player within the security industry, avast has one of the best levels of customer service for its anti-virus program. The support button on its website and LAPTOP or COMPUTER application gives access to helpful FAQ and discussion forums, as and premium tech support if you run into virtually all issues.
The company also offers a live chat feature for customers who require quick responses, an email ticketing system to help with more in-depth inquiries and three 24/7 phone support lines that are located in the UK, Australia and the U.S. Its online knowledge base is limited but contains support guides for all its products.
Its customer support isn’t perfect However, it’s not perfect. A joint investigation conducted by PCMag and Hauptplatine discovered that the company shares information about its users their locations and Internet protocol address with third party companies, which could raise privacy concerns for certain people. The paid plans do not offer enough benefits to justify the additional cost. Also, the forum was recently hacked which allowed thieves to obtain usernames as well as user names, emails and passwords hashed. Fortunately, payment data was not compromised. The company has vowed to rebuild the forum with an updated platform that is faster and more secure. The company also has a security policy which states that it won’t divulge or give your personal information with third parties without your authorization.